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  • Eric Chao

SFTP Server Connection Guide

Our SFTP servers are hosted inside our private customer network. To connect, we will issue you a public/private key pair, allowlist your IP, and provide you with a connection IP address and port to send your files to.

SSH Key Pair

We will generate a SSH key-pair for each separate SFTP access point. This key is used to uniquely identify and allow your access to our server, and will also be used to encrypt the data that is transferred onto our server. The key itself is confidential information, and we will also password-encrypt it, so any usage of the key will require the user to enter a password. We have a multitude of ways to transfer secure information such as this. We normally prefer Signal, which is a cross-platform end-to-end encrypted instant messaging service. If your company has any preferred methods of transmitting sensitive information, let us know.

Please keep this key safe, and do not share it with anybody.

Allowlist IP Address

Please provide us with your preferred IP Address. We will allowlist your IP Address both for our Subnet Firewall and on the SFTP Server itself. All other traffic is blocked from our network.

Connection IP Address and Port

We will securely provide you with an IP Address and port number to put into your preferred SFTP Client (we have a few common options, depending on platform-compatibility in the next section). This IP Address should remain confidential. We use Port 22 as the SSH entrance port to our SFTP server.

Client Selection - Filezilla, WinSCP

Following are a few options and detailed setup instructions to make the SFTP connection itself. We don’t own these clients, but these are widely trusted and accepted industry methods of ways of making SFTP connections.

For Windows:

For Linux/Mac:


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